zg99's Responsible Gaming
Commitment
Fun should never become a burden — zg99 is always here to help you set limits, take breaks, and get support whenever you need it.
21+ zg99 is a service for players aged 21 and above only. Accounts for minors are strictly prohibited.
Our Responsible Gaming Philosophy
At zg99, we believe online gaming should be a healthy form of entertainment — not a way to cope with life's pressures. We have put in place several protection tools and policies so that every player can game in a controlled and mindful way.
Online betting or casino gaming is not a guaranteed way to earn money. It is purely a recreational activity. The chance of winning or losing in any game is equal, and past results do not determine future outcomes. Playing within your limits is always the wisest choice.
zg99 is committed to creating a trustworthy environment for players in Bangladesh. Our goal is for every user's gaming experience to be safe, informed, and enjoyable.
Our Protection Tools
Deposit Limit
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. A waiting period of at least 7 days applies if you wish to increase the limit.
Time-Out Option
If you feel you need a short break, you can temporarily close your account for anywhere from 24 hours to 30 days. During a time-out, logging in or making deposits is not possible.
Self-Exclusion
If you need a longer break, choose self-exclusion. Once activated, access to your account is blocked for a set period — from 6 months up to permanently.
Loss Limit
Set a daily or weekly loss limit to prevent spending beyond your budget. Once the limit is reached, the system will automatically stop further betting.
24/7 Support
If you have any concerns related to gaming, contact us at any time via live chat or email. Our team provides support in both Bengali and English.
Age Verification
Age verification is mandatory when opening an account at zg99. Only individuals aged 21 or above may create and use an account — this is our strict policy.
Signs of Problematic Gaming
Be alert if you or someone you know shows any of the following signs:
- Repeatedly trying to win back lost money, and losing even more in the process.
- Repeatedly failing to stop gaming or being unable to hold yourself back from playing.
- Spending excessive time gaming while neglecting family, friends, or work responsibilities.
- Taking on debt or borrowing money from others to keep gaming.
- Hiding how much you are gaming from family or friends.
- Gradually increasing the amount you play while no longer getting the same enjoyment as before.
- Feeling restless, irritable, or anxious when you are unable to game.
Check Yourself
Think through the questions below. These are not a diagnosis, but a simple way to become more aware of your own gaming habits.
Do I end up spending more than my set budget and feel regret afterward?
Do I turn to gaming to relieve stress or frustration?
Am I losing interest in other activities I used to enjoy, apart from gaming?
Am I prioritising gaming over spending time with loved ones?
Can I stop calmly after a loss, or do I keep playing?
If you answered "yes" to one or more of these questions, taking a break and seeking support if needed is the wise thing to do. Remember — asking for help is a sign of strength.
How to Use the Tools
Setting Deposit & Loss Limits
After logging in to zg99, you can set daily, weekly, or monthly deposit limits from the "Account Settings" section. Loss limits can be set the same way. Reducing a limit takes effect immediately, but increasing a limit requires a 7-day waiting period — this protects you from making decisions in the heat of the moment. The minimum deposit is ৳200 — this applies to all payment methods.
Activating a Time-Out
The time-out option is ideal for a short-term break. You can choose a period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in to your account or place any bets. Once the time-out ends, your account is automatically reactivated.
Self-Exclusion Process
If you feel you need a long break, apply for self-exclusion. Once activated, your account is fully closed for 6 months or longer. Creating a new account during self-exclusion is prohibited and bonus offers will not be sent. Contact our support team directly to apply.
Minor Protection
If anyone in your household uses your device, enable parental controls through your operating system or browser. Always log out of your zg99 session when you are done, and do not share your password with others. Remember — this site is strictly prohibited for anyone under the age of 21.
The Golden Rules of Responsible Gaming
- Set a fixed budget before you play and never go beyond that limit.
- Accept losses as normal — playing more to recover lost money only makes things worse.
- Set time limits for your sessions and take regular breaks — avoid playing for long stretches without stopping.
- Never play while drinking, tired, or in an unsettled state of mind.
- Do not treat gaming as a source of income — it is for entertainment only.
- Never place bets with borrowed money or funds that belong to someone else.
Where to Find Support
zg99 Support Team
For any gaming concerns or help with account limits, contact our 24/7 live chat. Support is also available by email: [email protected]. Our team provides service in both Bengali and English.
Talk to Family & Friends
If you are worried about your gaming, have an open conversation with a trusted family member or friend. The support of people close to you can often be the greatest source of strength. You are not alone.
Professional Mental Health Support
Problematic gaming is a recognised mental health concern. If needed, consult a mental health professional or counsellor in Bangladesh. Seeking the right support takes courage.
Play Responsibly,
Enjoy the Experience
Keep your gaming experience at zg99 safe and enjoyable. Browse the pages below or read the FAQ if you have any questions.