Your Privacy Is Our Priority

01 Introduction & Applicability

This privacy policy ("Policy") has been prepared on behalf of the zg99 platform ("we", "us"). When you use our website or services, you are considered to have accepted the terms of this policy.

This policy applies to users in Bangladesh. zg99 is a safe and reliable online betting and casino platform, and we place the highest importance on protecting our users' information. You are requested to read this policy carefully before using our platform.

What is stated in this policy is connected to our Terms and Conditions. If you have any questions, please contact our support team.

02 What Information We Collect

Various types of information are collected during registration and use of services at zg99. A detailed description of the information collected is provided below:

2.1 Personal Identification Information

• Full name
• Date of birth (for age verification — only persons aged 21 or above may use the service)
• Mobile number
• Email address
• Payment account details (bKash, Nagad, Rocket or bank account number)

2.2 Technical & Usage Information

• IP address and device type
• Browser and operating system information
• Time of site access, page view history, and session duration
• Information collected through cookies and similar tracking technologies

2.3 Financial Transaction Information

• Deposit and withdrawal amounts and dates
• Payment method details
• Transaction IDs and reference numbers

2.4 Communication Information

When you contact our customer support team via live chat or email, a record of that conversation may be stored — in the interest of improving service quality.

03 Purpose of Data Collection

zg99 collects and processes user information only for the following legitimate purposes:

3.1 Account Management & Identity Verification

Personal information is used for registering and managing your account, verifying your age, and preventing fraudulent activity.

3.2 Processing Financial Transactions

Payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket or bank transfer, and to ensure financial security.

3.3 Service Improvement

Technical information is used to analyze user experience and improve the platform's games, design, and features.

3.4 Communication & Support

Contact information is used to send you account-related notifications, transaction confirmations, and to provide customer support.

3.5 Ensuring Responsible Gaming

Gaming history is analyzed under our Responsible Gaming policy to identify problematic behavior and provide support where needed.

3.6 Meeting Legal Obligations

To retain and provide necessary information in accordance with applicable laws and regulations.

04 Data Storage & Security Measures

zg99 follows industry-standard technical and organizational measures to protect your personal information.

4.1 SSL Encryption

All data transmission on our platform is secured through SSL (Secure Socket Layer) encryption. This ensures that your information cannot be intercepted by third parties.

4.2 Secure Server Environment

User data is stored on secure and protected servers, where multi-layered security measures are in place to prevent unauthorized access.

4.3 Access Controls

Only staff members who need your personal information to provide the service can access it. Every access is logged and reviewed regularly.

4.4 Data Retention Period

Information may be retained while your account is active and for a specified period after account closure, as required by legal obligations. Financial transaction records are generally retained in accordance with financial regulations.

05 Data Sharing Policy

zg99 does not sell your personal information to any third party. Information may be shared only in the limited circumstances described below:

5.1 Payment Processors

Necessary payment information is exchanged with bKash, Nagad, Rocket and related banks to complete financial transactions. These payment providers are governed by their own privacy policies.

5.2 Service Providers

Information may be shared in limited amounts and under strict confidentiality agreements with technology partners who assist in operating our platform. These partners are required to comply with our data protection standards.

5.3 Legal Obligations

We may be legally required to provide information in response to lawful requests from competent authorities under applicable law. In such cases, we will provide only the minimum information necessary to comply with the law.

5.4 Business Transfers

In the event of a change in zg99's business structure (such as a merger or acquisition), user information may be transferred. However, in such cases, the new operator will be required to maintain the standards of this policy.

06 Cookies & Tracking Technologies

Our website uses cookies and similar technologies that help improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as maintaining login sessions, saving language preferences, and ensuring security. Without them, the service will not function properly.

6.2 Analytics Cookies

Analytics cookies are used to understand how users are using the platform and to improve the service. This information is processed in aggregate and is not used to identify any individual person.

6.3 Cookie Controls

You can control or disable cookies from your browser settings. Please note, however, that disabling essential cookies may limit some functionality of the platform.

07 Your Data Rights

zg99 gives users clear rights over their personal information. Your rights are described in detail below:

7.1 Right to Access

You can request from us at any time to know what information is stored about you. We are obliged to provide this information within a reasonable time.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can request a correction. In most cases, you can update your information yourself from your account settings.

7.3 Right to Erasure

You can request deletion of your personal information. However, due to legal obligations, we may be required to retain certain information for a specified period.

7.4 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be restricted, for example if you raise a question about the accuracy of the information.

7.5 Right to Object

You can object at any time to the use of your information for marketing communications, and we will respect that.

To exercise any of the above rights, please contact our support team. We provide assistance 24/7 via live chat and email.

08 Protection of Minors

zg99 strictly does not provide services to minors. Our platform is for persons aged 21 or above only. Age is verified at the time of registration, and if any user provides a false age, we reserve the right to immediately close the account and cancel transactions.

We never intentionally collect information from any person under the age of 21. If any such information comes to our attention, it will be deleted immediately.

09 Policy Changes & Updates

zg99 reserves the right to update this privacy policy from time to time. Changes may be made to the policy due to service improvements, changes in law, or business requirements.

For significant changes, a notification will be sent to the email address registered on users' accounts and/or a clear notice will be displayed on the platform. Continued use of the platform after changes are made will be considered acceptance of the revised policy.

We recommend that you review this page regularly so that you remain aware of the latest policy.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our customer support team is available 24/7 to assist in both Bengali and English.

Contact us to submit a request to exercise your data rights, to report a security concern, or to seek resolution of any issue. We will respond within a reasonable time.